Who we are
Tribe Harbor and Tribe Harbor Phone are services of Trifecta Benefits. This policy describes how we handle information when you visit our website, use our phone and messaging services, or request account verification messages.
Information we collect and use
We process information you provide, such as your name, phone number, email address, messages, and support requests. Depending on the service you use, we also process call and message metadata, delivery status, appointment details, account authentication records, SMS consent and opt-out records, and technical information such as IP addresses and browser information.
We use this information to provide communications and support, deliver requested verification codes and service messages, manage appointments, protect accounts, prevent abuse, troubleshoot problems, and meet legal obligations. Do not send passwords, verification codes, or sensitive health or financial information in support messages.
Service providers and disclosures
We use service providers for hosting, communications delivery, business records, and support processing. These providers may process information as needed to deliver those services. Support messages may be processed by AI services to help our team classify requests and prepare replies. We may disclose information when required by law or necessary to protect the security and rights of our users and services.
Mobile information and SMS consent
We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging originator consent with third parties or affiliates for marketing or promotional purposes. SMS consent is specific to Tribe Harbor and is not transferable. Service providers that deliver messages on our behalf may process the information necessary to provide that service; they may not use it for their own marketing. These restrictions apply regardless of any other information-sharing provision in this policy.
Cookies, retention, and security
Our services use cookies and browser storage for authentication and application functionality. We retain information as needed to operate the service, maintain consent and opt-out records, resolve disputes, and meet legal obligations. We use access controls and other safeguards to protect information, but no method of transmission or storage is completely secure.
Your choices and requests
You may opt out of SMS messages by replying STOP. For messaging help, reply HELP or email shawn@tribeharbor.com. Opting out of verification messages may prevent you from completing sign-in by SMS. Contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity and retain information required for legal, security, or opt-out purposes.
Changes and contact
We will post updates here with a revised effective date. For privacy questions, contact Trifecta Benefits at shawn@tribeharbor.com. See our SMS Terms for messaging details.